Client Complaints Procedure

The Haven Veterinary Group strives to provide a high level of service to all our clients.  We hope that our clients are delighted with the quality of service that they have received from our practice team.  If you feel that this is not the case, we encourage you to bring it to our attention to enable us to address any issues that you may have.

We hope to resolve minor issues at the practice on the day.  If you feel you have a more serious complaint, please put it in writing to:

Amanda Dobbs (Practice Manager)
Haven Veterinary Group Limited
34 Ketwell Lane
East Yorkshire
HU12 8BP

Or by email to:

Please state clearly your pet’s name and your name and address so that we can identify the correct clinical records to allow us to conduct a thorough investigation into your complaint.  We will respond to your complaint in writing once we have discussed any issues with all the staff members involved to enable us to give you an informed response.

If we unable to resolve your complaint to your satisfaction you can make a formal complaint to our governing body.  You can find details for this on their website:

Hull: Opening Hours

Monday - Friday

8.30am to 6.30pm


9am to 11am

2pm to 3pm

(ring on morning to book)

Sunday & Bank Holidays

10am to 4pm

Emergency Appointments only,

ring first to enquire

(a surcharge may apply)

Hedon: Opening Hours

Monday - Friday

8.30am to 6.30pm


10am to 11am

(ring on morning to book)

We give you:
  • Surgeries by appointment
  • All animals treated
  • Ample free parking
  • All major credit and debit cards accepted

24/7 emergency care from haven vet group
A full emergency service is provided, please click here to find out our emergency contact details.