Archive for the ‘Haven Vet Group’ Category

Dental Awareness Month




Here are our 5 top tips for health teeth which equals a happy pet!

Pet Travel within the EU – Important Information


Please be aware that the UK will have ‘Part 2’ listed status for pets traveling to the EU after 01/01/2021.  What does this mean? Find out below

All existing UK Pet Passports will no longer be valid for travel from 01/01/2021.  We hope this message will be read by anyone holding such a passport, but please forward this information on to anyone you know, so they can be prepared.

From 2300 GMT on 31/12/2020 any pet dog, cat or ferret travelling to the EU from the UK will need to be issued with an ‘Animal Health Certificate’ (AHC) by a government certified vet (OV).

When do I need an AHC and how do I get one?

Vital things you need to know is that they are ONLY valid for:

  • 10 days after the date of issue for entry into the EU – i.e. they cannot be issued to you more than 10 days before you travel.
  • A single trip within the EU – they cannot be reused
  • Onward travel within the EU for 4 months after the date of issue
  • Re-entry to GB for 4 months after the date of issue.

These AHC’s are issued as bilingual documents; you will only be able to enter the EU if you hold the correct document for the country you FIRST ARRIVE in.  Pet owners cannot change their country entry point into the EU once the AHC is completed, otherwise a new AHC would need to be issued.

The Animal Health Certificate (AHC) is a large document, and can take up to an hour for an OV to fill in.  Please be aware that this is very time consuming and we will have limited spaces available. We thank our clients in advance for their patience with this process at this extremely challenging time.

Finally, it should also be noted that:

  • Animals younger than 12 weeks of age are no longer permitted to be exported.
  • That travel is not permitted until 21 days after the Rabies vaccination
  • All animals must have a working microchip.

Pets & Masks

 The Battersea charity have put together these 5 helpful tips to help your pet become comfortable with your mask.

Many of us may take time to adapt to this new way of life, but it’s important to remember that many of our dogs will also find it difficult to adjust. To help with this, we’ve put together our step by step guide to getting your dog used to people wearing face masks or coverings.

Dogs are very good at reading body language and can detect even tiny changes in facial expressions. Face masks naturally stop a dog from being able to read all of our facial expressions and this can sometimes make them scared or anxious. Certain masks or face coverings may also muffle or change the sound of your voice which can be confusing for your dog.

These new practices will be a learning curve for lots of people, and our animals are no different. It’s important to try to prepare your dog ahead of time, and keep them as calm and comfortable as possible around people in face masks.


In order to teach our dogs that a face mask is not something to be afraid of, it’s important to first get them used to masks at home, or somewhere familiar to them where they are able to relax and won’t be too distracted.


Stand next to your dog with the mask or face covering in your hand and ask them for a behaviour that they already know, such as a ‘sit’ or ‘down’. Once your dog is comfortable listening and responding to you with the face covering in your hand then you can move on to the next step.

If your dog is still uncomfortable, place the mask on the floor slightly away from you and spend some time playing with them. Once you’ve finished playing, put the mask away and try again the following day.


Next, hold the face mask up to your face, just for a second or two and immediately reward your dog. Once your dog is comfortable with you doing this, hold the face mask in front of your face again. This time ask for a behaviour that your dog knows well and then reward them again.

Once your dog seems comfortable, put the mask on and repeat the steps. Build this up gradually, over a few different sessions if necessary, until your dog is staying calm and responding to you as normal when you’re wearing the mask.

If your dog is worried, try covering your face gradually, a bit at a time, allowing them to get used to each part being covered before moving on.


Once your dog is comfortable with you wearing the mask, it’s time to try the same thing with another person, as safely as possible. This would ideally be another adult with whom you live.

To begin with, ask them to come into the room wearing a mask, but without approaching the dog. If your dog acknowledges them and remains calm, give them a reward.

If your dog shows any signs of being anxious you may need to go back a step and make sure your dog is relaxed around the mask itself. You could also ask the person to approach from further away if possible, or to cover their face gradually and build this up in the same way you did in step two.

Once your dog is relaxed, you can gradually allow the person they know to come closer.


Once your dog is comfortable with people they know wearing a mask inside, it is time to move your training sessions outside. This will help your dog get used to face masks being worn by different people in different environments.

Start by practicing the first few steps again outside. Once your dog is comfortable, ask the person they know to approach wearing a mask. Make sure they approach gradually, stopping a distance away and only getting closer once the dog has had time to adjust. Remember to reward your dog every time they look at the person calmly without becoming agitated.


Once your dog is staying calm when someone they know approaches them wearing a face mask it’s time to get out there and put your training to the test. Maintaining social distancing when out in public will allow your dog space and time to adjust to different environments as well as following government guidelines. For the first few trips, make sure to reward your dog for staying calm around strangers wearing masks or other face coverings. This will help show them that people in face masks in a general setting are nothing to be afraid of.

Are you going back to work, or generally getting out of the house more as lockdown restrictions ease? Check out our advice for helping your dog deal with separation anxiety.

The Importance of Maintaining Parasite Protection During the Coronavirus Lockdown

With recent events, it’s understandable that we’re all a little preoccupied, and it might be easy to forget your pet’s usual flea, tick and worming treatments.

But it’s important to keep up with regular preventative treatments to make sure your pet stays healthy and avoids unnecessary visits to the vet during the Coronavirus lockdown.

With the whole household spending more time at home, it’s extremely important to be parasite free.  That’s we are working in new ways to make sure your pet receives the care they deserve.

If you do have any concerns about your pets health or need a prescription for your routine medication, we can even arrange a telephone consultation*.

Call us or follow the link for more information on how to keep your pet’s parasite free:

Flea Protection During Lockdown

Is your pet scratching, irritable and shedding more fur than usual?

As the temperatures go up, so does the flea activity!  These little critters like warm environments.  So as the Coronavirus lockdown continues into the warmer months it’s important to keep on top of the treatment.

Living in close quarters during the coronavirus lockdown might make the signs your pet has fleas more noticeable.  And it may also mean you’re more at risk of being bitten!

The good news is protecting your pet against fleas, as well as treating the home environment, can help avoid infestations in the home.

Lungworm and the risks during lockdown

Enjoy your garden with your dog, but beware there are hidden risks in your garden, including lungworm.

Preventative treatment for lungworm is only available on prescription

Lungworm is a type of parasitic worm than can infect the heart, blood vessels and lungs of dogs, and it can be fatal.  It is transmitted to dogs by slugs and snails.

Dogs can contact lungworm by ingesting infected slugs and snails, and even their slime trail can carry infective larvae.   You may not even be aware that your dog has swallowed a slug, snail or the slime trail as this could be hidden in grass, on outside dog toys or hidden on an outside water bowl.

Intestinal Worms during Lockdown

Roundworm eggs can survive for several years in environment and one female roundworm can lay up to 85,000 eggs each day!

So even if you’re not getting out and about with your dog as much as usual during the coronavirus lockdown, it doesn’t mean they can’t still pick up intestinal worms.

Ticks during Lockdown

Please still keep an eye out for ticks if you and your dog have been out for your walk, or in the garden.

Ticks aren’t picky – They’ll happily bite a dog, a cat or even you!

The best way to protect you and your pet from tick-borne diseases is by preventing ticks biting in the first place.  And during the coronavirus lockdown, keeping your home tick-free is as important as ever.

And remember you can help your pet avoid ticks with a regular tick treatment.

Equine Vaccinations during Covid-19

Good afternoon to all of our equine clients 😊

We are pleased to inform you that following advice from the RCVS we are now able to start administering some vaccinations.

We will be offering appointments for initial vaccine courses (1st, 2nd and 3rd injections) and annual boosters. Unfortunately we will NOT be offering 6 monthly flu vaccinations as this is not currently a priority.

Equine vaccines can ONLY proceed if they can be administered while maintaining 2m social distancing. The horse must be tied up and tolerate having an injection administered without needing to be held by the owner. If your horses temperament will not allow this, please do not call to arrange an appointment at this current time. Our aim is to maintain the health and safety of our clients and our team at all times.

If you or anyone in your household is currently self isolating or suffering from symptoms of COVID-19, please inform the reception team and they will work with you to arrange the safest way for your horse to be vaccinated.

Please be patient during this difficult time as our phone lines are extremely busy and we are working with a reduced team.

Thank you 😊

Vaccines during Covid-19

Good morning from the Haven team 😊

Following recent new guidelines from the RCVS we are pleased to announce that we are now able to start giving vaccinations to your pets at both of our practices.

We must still follow government guidelines for social distancing therefore we have put special measures in place to minimise the risk to human health for both our clients and our team.
We will be prioritising those pets that are more vulnerable:

🐾 puppy 1st and 2nd vaccines
🐾 kitten 1st and 2nd vaccines
🐾 1st year booster vaccines
🐾 rabbit vaccines

We are currently delaying all adult dog and cat annual boosters until mid-May unless they are at a higher risk of infection.

Please contact the surgery to arrange an appointment.

Here is the gorgeous Murphy who was a very brave boy for his 1st vaccine this morning when he came into the practice without his parents to demonstrate social distancing


Teeth Brushing Tips

5 Simple steps to brushing your pets teeth

Keen to keep your pet’s mouth in sparkling shape, but not sure where to start?  Here are some handy tips that will hopefully make your lives a little bit easier when it comes to brushing time!

  1. Using pet toothpaste, smear a little onto your finger ans let your pet lick it off to get used to the taste.
  2. Pop some pet toothpaste on a finger brush, and gently rub it on your pet’s teeth for a short time only.  Reward them with lots of praise if they let you do this without any fuss.
  3. Gradually build this up, brushing their teeth more frequently and for longer periods.
  4. When they’re happy to accept the finger brush, move up to a full toothpaste, and repeat steps 2 and 3. (ask your vet about pet friendly brushes)
  5. Once your pet is happy with having their teeth brushed, try to do this on a daily basis.  It can make a huge difference to your pet’s dental health.

If you have any concerns about your pet’s dental health, please do not hesitate to contact us – we’re here to help.

Coronavirus Advice

We realise this is a worrying time for all our clients, and we ask that you help us to reduce the risk to our visitors and the practice so that we can continue to care for your pets.

  • If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to the Coronavirus, we respectfully ask you not to visit the practice at the moment. If your pet requires urgent assistance please call us, so we can discuss the best option to take care of them.
  • Please make sure you use the hand sanitisers available when you visit the practice. Frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other.
  • As you are all aware we can get pretty busy at times. In order to reduce any overcrowding please only allow your pet to bring one owner along to their appointment!
  • Should you wish to minimise your time around other people, you can wait in your car, call us from the car park to let us know you are here, we will call you in the practice once the vet is ready to see you.
  • We would like to avoid cash payments wherever possible so please bring you bank card for payment.
  • It is possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss.

As the current situation is rapidly changing, we will keep you updated with any changes as they occur.

Vets Volunteer at Castrate Clinic

Last week, our vets Jordan and Éadaoin joined a team of equine vets to volunteer at a castration clinic in Lancashire.

These clinics are ran in conjunction with the British Horse Society and the BEVA (British Equine Veterinary Association) Trust, to provide discounted castrations and other routine healthcare advice for horses who may have not received veterinary care previously.

These clinics run in various locations throughout the country during the spring and autumn months.














To find out more, visit  or contact the BHS Welfare team via . Alternatively, to book a colt castration from the comfort of your horse’s own stable, please contact the Haven Large Animal team on 01482 898301











Haven Vet Group forms ‘Green Group’

We have recently formed a “Green Group” at Haven, with the aim of becoming a more sustainable and environmentally friendly practice. Look out for news on our green initiatives in the coming months. If you want to do your bit to go greener, here’s our top tips for sustainable pet-ownership:



  • Look for sustainably sourced pet food brands.
  • Consider the protein source – cats must have a meat-based diet but chicken or fish have a lower carbon impact than beef.
  • If your pet food contains fish, check it is MSC (Marine Stewardship Council) certified.
  • Try an insect-based protein – “Yora” makes complete dog food diets using insect protein.
  • Weigh out food accurately to reduce waste.
  • Switch to tinned cat food rather than pouches or find your nearest Terracycle point that collects and recycles pet food packaging.   “TerraCycle is Eliminating the Idea of    Waste® by recycling the “non-recyclable.” Whether it’s coffee capsules from your home, pens from a school, or plastic gloves from a manufacturing facility, TerraCycle can collect and recycle almost any form of waste. 


  • Avoid plastic toys – instead look for those made from more sustainable or recycled materials such as hemp, bamboo, or rubber.
  • Use metal food bowls and consider dog coats made from recycled material.
  • Cats love cardboard scratch toys, which can be recycled if not wanted anymore.


Cleaning up

  • Try biodegradable poo bags.
  • Use cat litter made from newspaper or wood chips rather than clay or silica.
  • Consider composting dog poo, but only if it is not going to be used for any plants/vegetables that you intend to eat, due to the risk of parasites that can infect both dogs and people.



  • Reduce your car usage by doing more walks close to home rather than driving to exercise dogs.
  • If you must drive, couple it with other errands that require a vehicle, such as shopping, so that you aren’t using the car specifically to walk the dog.


Bath time

– Aim to use shampoos and grooming products which are biodegradable and less harmful to the environment.


Preventative Medicine

  • Talk to your vet about vaccinations, worming and neutering.
  • Not only do these have health and welfare benefits, but preventative healthcare will also help reduce the carbon impact of owning pets.
  • By preventing vaccinable disease and hormone-related diseases, we are avoiding the high carbon cost of treating these conditions and therefore benefiting the environment in the long term.