Pet Health Care Services

Pet Health Care Services

Here at Haven, we actively promote preventative pet health care and by doing so, it is a chance to diagnose earlier and manage any health issues your pet may develop.

Our Pet Health Plan is not insurance but a simple way to help you spread the cost of your pets essential healthcare by paying a small amount each month by Direct Debit. The plan is for puppies/dogs, kittens/cats and rabbits and includes: vaccinations, flea, worm, parasite treatments and regular health checks. It also gives you access to additional benefits too.

Our plans start at £9.99 per month for a Rabbit, £14.49 for a Cat and the price for a dog varies on size, starting with a small dog  weighing up to 10kg at £13.49, not much to pay for helping your pet enjoy a long, comfortable life.


If you would like more information, why not pop in and see us or you can call our friendly Client Care Team at either branch.

If you prefer, you can call Pet Health Plan direct on 0117 370 0300, lines open Monday – Thursday 8.30am – 6pm and Friday 8.30am – 5pm.

Pet Health Plans give you the reassurance of knowing that you are providing the best possible protection and care for the pet you love.

Pet Insurance

People tend to think it’s only older pets that get ill and therefore younger pets don’t need pet insurance but we know from the patients we see each day that that is not the case.

In fact, the younger your pet is when you insure them the better as it means you are less likely to have any existing conditions, which may not be covered by the policy and you can then receive more help covering the cost of any future treatment your pet needs.

It is important to note that not all pet insurance is the same. There are many different types of policy available and the level of cover provided can vary considerably. The four main types of policy are as follows:

·    Accident : provides cover for accidents only and no cover for illness

·    Time-Limited: provides cover for a set amount of time (usually 12 months) and after this period the condition is excluded

·    Maximum Benefit : provides cover up to a maximum amount of money per condition and once this limit is reached the condition is excluded

·    Lifetime: provides a set amount of money each year which is refreshed each time you renew your policy allowing you to continue to claim for ongoing conditions

As you can see from the information above, the type of policy you choose can have implications for the veterinary care of your pet and the costs you will face so it’s important to choose the right cover. Sometimes, the cheapest insurance can cost you more in the long run.  When shopping around for a policy, we suggest that you ask the following questions to allow you to compare the overall value you are getting, not just the price:

Does this policy cover congenital, hereditary, hip-related, dental and behavioural conditions?

1.   Is there a time or monetary limit on how long this policy will cover ongoing conditions for?

2.   If I claim, will my premium increase?

Unlike other forms of insurance it is not easy to switch pet insurance in the future as any pre-existing conditions your pet has are likely to be excluded so it’s important to do your research and choose the right cover from the start.