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Build your veterinary career at Haven

We’re always open to hearing from qualified vets and nurses who are interested in joining our practice. We are a modern, well-equipped, two branch practice, with the varied caseload and support of a large practice, but still retaining a close-knit team and familiar atmosphere.


Our location offers easy access to city life, beautiful rural Yorkshire and the seaside, providing a fantastic balance between work and enjoyment.

We encourage all of our team to pursue training opportunities and further qualifications during their time with us. We provide time off and budget annually for CPD, and pay for RCVS and other professional membership fees.


For a confidential, informal chat about our availability, get in touch.


Office/Insurance Administrator
Jo Simpson

Job Description

Part Time – 20 hours per week

Overview of the Role:

A key member of the administration team supporting the practice leaders.

Line Manager: Practice Administrator

Duties & Responsibilities (not exhaustive list)

  • Banking

  • Reconciliation

  • Monitoring the admin email address

  • Processing payment plans

  • Completing debt letters

  • Purchasing minor goods for the practice

  • Booking CPD and accommodation

  • Processing mileage payments

  • Supporting the month end process including invoice run


  • Process all insurance claims within the practice

  • Communicate with clients providing relevant updates regarding their claims

  • Process claims via insurance company online portals

  • Allocate insurance BAC's payments

  • Contact insurance companies to chase outstanding claims

  • Chase insurance shortfall debt via a collections process 

  • Process refunds after insurance payments have been settled if required

Person Specification:

  • Calm and Empathetic

  • Flexible and able to adapt to change

  • Organised and efficient

  • Comfortable working as part of a team and on own


  • Excellent communication skills

  • Able to prioritise workload efficiently

  • Excellent attention to detail

  • Must be comfortable using Excel and producing reports

Company description

We are a friendly, professional team, part of a network of veterinary practices who work by the following values – Respect, Collaboration, Support, Approachable, Commitment.

We can offer you:

  • Company Pension

  • Healthshield membership

  • Cycle to work scheme

  • Enhanced maternity & paternity pay

  • Enhanced holiday

  • Enhanced sick pay

  • Discounted veterinary fees


  • Monday to Friday - hours to be agreed


  • Office administration experience: 2 years (essential)

  • Veterinary administration experience: 1 year (desirable but not essential)

  • Microsoft Office knowledge: (essential)

  • Sage knowledge: (desirable but not essential)

If you are interested in this position, please email a cover letter and CV to admin@havenvetgroup.co.uk 

You must include a reference - use the date of application and the numbers from your postcode, for example: 10/07/22/128

All communication for this vacancy is via email

If your application is successful, you will be invited to an in-person interview, date and time to be arranged

If you have not heard anything two weeks after submission then your application will not be taken any further.